Commercial Training and Enablement Lead

Flexible hours

Various work from home options

Dog friendly

Employment type
Full time

Our Commercial team is scaling and so our Commercial Operations team must scale too. We are the guardians of the team organisational and operational structure, setting up the client-facing teams for success and enabling them to reach their revenue targets.

This is a rare opportunity to help one of Europe’s fastest-growing fintechs to shape its commercial learning and development curriculum and training plans. Defining the vision for a world-class ‘TrueLayer university’ experience.

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new territories all the time, we’re cornering a whole new category — and we’d like your help to get us there.

The key areas of focus for this role are:

  • Tech stack: Monitoring and automating our E2E customer process as well as improve CRM hygiene
  • Operations: Provide training and facilitate onboarding for new joiners, write playbooks and guidelines, career and performance management
  • Process optimisation: Ongoing review of our best practices/processes and planning of large-scale or incremental enhancements
  • Performance and Strategy: Designing and implementing accurate, timely, and insightful reports against our target and strategic initiatives and deriving key insights for decision-making
  • As our Commercial Training and Enablement Lead you will be expected to:

    • Completely own the TrueLayer university for Commercial
    • Develop a scalable blended model of eLearning and live courses relevant to all Commercial and also specific needs of individual teams (Marketing, Sales, Integration, CSM)
    • Understand the learning objectives and priorities of our business, brand, and values by working with Senior leadership team
    • Plan, organise, and facilitate on-site sessions
    • Applying adult learning theories to maximise employee engagement, driving a culture of continuous improvement, coaching, and growth mindset
    • Work to accurately track and report results of learning solutions, establishing clear follow-up actions to update and reassess as appropriate
    • Stay up to date with industry best practice and present recommendations for improvements
    • Demonstrate a passion for high impact L&D and engagement

    Requirements

    What we need from you:

    • Experience in a scaling organisation as a Learning & Development professional or worked in a similar Onboarding, Training, or Growth role
    • Experience developing learner journeys across various levels, functions, and geographies
    • Experience with scheduling hybrid (remote/live) events across complex diaries
    • Proven techniques for team documentation/organisation to track learning initiatives and meet success metrics
    • A passion for delivering effective training and workshopping

    Nice to haves:

    • Experience in a FinTech and/or fast-growing payments company
    • Have developed an L&D function
    • Be outgoing and engaging and thrive in a fast paced, evolving environment

    Benefits

    • Competitive salary and meaningful equity in the company 💰
    • Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 Sydney 🇦🇺 and Dublin 🇮🇪
    • A £150 remote-working budget to help you set up your home office 💺
    • Flexible holiday policy, with 24 days as standard ✈️
    • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👧
    • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
    • Private health insurance from the day you start 🧑🏽‍⚕️
    • 12 fully-paid wellbeing days a year (on top of the holiday allowance) 🕊️
    • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
    • £1,000 to spend on learning & development each year 📚
    • £500 per quarter (outside of required business travel) to visit our hub cities around the world 🌍

    Inclusion & Diversity

    At TrueLayer we embrace people that have different opinions, perspectives, personalities, and backgrounds. We believe seeing the world from different view points is critical to us doing our best work. We want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in our mission, take pride in your craft (and know what an API is).

    Flexible hours

    Various work from home options

    Dog friendly