Flexa
TrueLayer • London, United Kingdom

Supplier Manager

Employment type:  Full time

Remote-first

Fully flexible hours

Dog friendly

Job Description

We are looking for a highly motivated Supplier Manager to join our growing Product Operations team. The Product Operations team is responsible for navigating the complex landscape of open banking worldwide for our Product Teams and ensuring we are able to operationalise and optimise a fast scaling product organisation.

Many of our products rely on external partners, we’re looking for a Supplier Manager to help with the day to day interactions with them, as well as helping us procure future partners - the majority of these partners will be in banking operations. As Supplier Manager, your role will centre around managing and building supplier relationships and ensuring delivery of the contract.

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new territories all the time, we’re cornering a whole new category — and we’d like your help to get us there.

As Supplier Manager, you will:

  • Identify technology/process issues and working with TrueLayer colleagues and suppliers to resolve them
  • Escalate high priority incidents with our suppliers and own the resolution and comms
  • Be the support interface for client care (or creating a self-serve process)
  • Assist in our compliance operations needs
  • Assist in the procurement process for new suppliers
  • Own regular service reviews to ensure delivery standards meet the team’s needs

Requirements

What we need from you:

  • Relentless proactivity
  • Fearless in keeping both external suppliers and internal decision makers accountable
  • 3+ years of partnership management or supplier management
  • Experience working with or in SaaS businesses
  • Demonstrable product awareness
  • Outstanding communication, interpersonal and influencing skills
  • Analytical with an attention to detail
  • Able to pick up high level technical and legal concepts quickly
  • Strong stakeholder management skills and is highly collaborative
  • A good understanding of APIs

Nice to haves:

  • Knowledge or experience of Payment Service Provider banking partnerships
  • previous work in FinTech, Financial Services, or Compliance

Benefits

What you can expect from us:

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 Sydney 🇦🇺 and Dublin 🇮🇪
  • A £150 remote-working budget to help you set up your home office 💺
  • Flexible holiday policy, with 24 days as standard ✈️
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👧
  • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
  • Private health insurance from the day you start 🧑🏽‍⚕️
  • 12 fully-paid wellbeing days a year (on top of the holiday allowance) 🕊️
  • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
  • £1,000 to spend on learning & development each year 📚
  • £500 per quarter (outside of required business travel) to visit our hub cities around the world 🌍

Inclusion & Diversity

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).

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Company benefits

Open to part-time employees
Open to compressed hours
Sabbaticals
Enhanced maternity leave – above and beyond statutory requirements and with no minimum tenure
Enhanced paternity leave
Adoption leave
Work from anywhere scheme – max. 90 days a year as part of our hybrid work policy
24 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Pregnancy loss leave
Teambuilding days
Membership of mental wellbeing platform
Private health insurance from the day you start
12 fully-paid wellbeing days a year (on top of the holiday allowance)
£1,000 to spend on learning & development each year
Open up allowance - A £500/ quarter budget to visit colleagues and work from our offices in other countries
Location
52%
Employees are somewhat happy with their working location freedom
Hours
71%
Employees are largely happy with the flexibility in the hours they work
Benefits
72%
Employees are largely happy with the benefits their company offers
Work-life balance
63%
Employees feel that they can switch off quite easily from work
Role modelling
52%
Employees feel flexible working is supported for some people
Autonomy
80%
Employees feel that they can mostly manage how they get their own work done

Working at TrueLayer

Company employees

400

Gender diversity (male:female)

69:31

Office locations

UK, Italy, Ireland

Funding levels

$270,000,000

Hiring Countries

Ireland
Italy
United Kingdom

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Finance & Insurance

Finance & Insurance

Industry awards 2022