Flexible hours

Various work from home options

Dog friendly

Employment type
Full time

Life at Elvie - Meaningful work. Exceptional people

At Elvie, we don’t believe women's bodies are the problem. Instead, we believe the problem is that the needs of women’s bodies – and therefore, lives – have been ignored, misunderstood, and underestimated.

Founded by Tania Boler in 2013, Elvie has been improving women's lives through better – and smarter – technology ever since. We develop innovations that meet the unique needs and complexities of the female body so that women can take charge of their health across every life stage.

Our first product, Elvie Trainer, is a multi-award-winning device bringing hospital-grade pelvic floor care to the hands of women everywhere— it was even a gift in the Oscar Nominee Goody Bags! And now, we're proud to say that we're part of the NHS Supply Chain in the UK.

Our second innovation was Elvie Pump. Launched in 2019, it's the world's first silent, wearable breast pump, enabling women to pump wherever they please— even the catwalk at London Fashion Week. It’s since won numerous awards, including the Times 100 Best Inventions of 2019 and ‘Wearable Design of the Year’ at the Dezeen Awards. The initial success of our wellness tools gave us the means to expand our breastfeeding range to include Elvie Curve and Elvie Catch, both designed to give mothers total comfort and confidence.

As a business, Elvie has received more than 30 awards (including the prestigious Red Dot Design award). We’re ranked as one of the 15 startups ‘To Watch’ by The Sunday Times and Business Insider and ranked as the 13th fastest growing business in the UK by Syndicate Room. Our founder and CEO, Tania Boler, is regularly profiled in top-tier media titles, and, in 2021, Tania was named GLAMOUR’s Women of the Year: Technology Gamechanger.

In July 2021, Elvie announced an $80 million Series C funding, the number one position and biggest raise in an initial fundraising round in the femtech category.

What does it mean to work at Elvie?

You will be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve tough problems and constantly consider the best ways to improve the health and wellbeing of women.

We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:

  • We make an impact - we are mission driven and not afraid to break boundaries. We relentlessly focus on going the extra mile to solve problems
  • We are fearless innovators - we are passionate, curious and data-driven. We continuously embrace change and innovation
  • We are in it together - we fail and learn fast, always as one team, and have fun along the way. We stay authentic and embrace our differences

About the role

We’re looking for someone to be the champion of customer feedback to teams across the whole business and help build out a new CX function at Elvie. You will be reporting into the Head of Customer Experience and working with teams across the whole business, you’ll help create a data-led culture within Elvie by using data and insights to improve our customer experience across all touch points. You'll help prioritise initiatives and challenge decisions to ensure everything we do is truly customer centric; increases customer loyalty and builds brand advocacy.

What you’ll be doing

  • Set up new measurement tools for understanding Elvie’s Customer Experience across different touch points along the customer journey.
  • Identify pain points across the customer journey, based on CSAT, NPS, CES and Accomplishment scores.
  • Measure and define ROI for specific CX projects across the customer journey.
  • Design and create insight dashboards to self-serve insights and allow quick access to core KPIs.
  • Support the Customer Care team with data cleansing and analysis requests & assist with reporting.
  • Assist with analysis and reporting of customer social listening and reviews.
  • Collaborate with the data science team, market insights and BI team, as well as other functions across the business to extract relevant CX insights from multiple data sources.
  • Improve storytelling capabilities using data to drive understanding and inform CX strategy.
  • Turn data into actionable insights and tangible projects.
  • Lead the design of a single customer view project across the business including an initial data audit, and align with the BI team on the correct infrastructure and architecture.
  • Share best practice with functions across the business in order to further the company’s understanding of Customer Experience Analytics and develop skills.
  • Keep up to date with the latest analytical industry trends and approaches to ensure best practice.

Requirements

  • Demonstrated experience connecting the dots by collating data, analysing and then presenting findings in a business environment.
  • A passion and a curiosity for telling a story using numbers.
  • Interest in emerging platforms and ongoing developments in the world of data & analytics.
  • Can demonstrate experience using multiple analytics tools and methods to gain insights.
  • Proficient in Salesforce, Netsuite and Tableau.
  • Experience within CX and/or other related disciplines such as business analysis.
  • Confident presenting analysis in a compelling way across the business.

Please note: You must have the right to work in the UK.

Benefits

Elvie is at the crest of a wave! Founded by women's health expert Tania Boler and tech entrepreneur Alex Asseily, Elvie is a collection of bright and motivated team members working across the business to shape the emerging femtech industry.

We are passionate about creating disruptive products that address the challenges that matter most to women and dismantling the taboos around women’s bodies. Here, you can be part of a business and brand that has a positive and meaningful impact on the world, while learning a great deal and having fun.

What are some of the perks of working at Elvie?

We are looking after you. As well as the chance to develop products with real work impact and working with dedicated and passionate colleagues, our benefits have flexibility and wellbeing in mind with

  • Flexible work environment built on trust and autonomy
  • Employee / friends & family discounts on Elvie products
  • Annual personal development allowance & unlimited access to our learning & development platform
  • A tax-efficient group pension scheme with SmartPension
  • A tax-efficient charity donation scheme
  • Life Insurance with Yulife
  • Medical, Dental & Optical cash-plan
  • Employee Assistance Program for you and your family
  • Generous employee referral program
  • Cycle Scheme & Tech Scheme
  • YuLife Well-being app & access to SmartHealth app with unlimited GP appointments for you and your family, plus various well-being initiatives throughout the year

At Elvie, we believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. We are a family-friendly employer with a culture based on trust, autonomy and flexibility, and are working on making our offices wheelchair friendly and breastfeeding friendly. We do our best to accommodate part-time requests and flexible requests as much as possible. We are also a member of UK Tech Talent Charter and proudly working in partnership with myGwork and Women's tech hub.

Elvie
Femtech
Scale-up
Tech for good
View company profile

Flexible hours

Various work from home options

Dog friendly