Flexible hours

Fully remote

Employment type
Full time


The Form3 Enterprise Customer Success team is focused on developing long term relationships with the world’s largest banks and financial institutions. The team of experienced customer success managers and programme directors engages with prospects and customers through pre-sales and onboarding to running multiple live payment services. Whilst the team works remotely, we thrive on sharing our experience to help benefit all of our customers.


Focused on developing long term relationships with the largest financial institutions globally, the Swift Customer Success Director is responsible for helping Form3’s new and existing customers adopt and derive maximum benefit from our newly launched Swift payments capability. Swift is delivered through Form3’s award-winning cloud-native payments technology which delivers all of our scheme services to customers via our single API solution. The role is a combination of new business development and relationship management, you will work across the Global Customer Success Business acting as the main point of contact (SME) for customers and colleagues and as the key liaison back to the Product Business. The Swift Customer Success Director will be focused on driving Swift adoption and new business commercial success as well as maintaining and expanding relationships with current customers and partners.

  • Customer facing subject expert on Swift payments
  • Build and foster long term customer relationships across the UK, European and International Banking market
  • Develop and nurture relationships with prospects and customers from the initial call through to their running live services
  • Respond to inbound enquiries, introducing the business and managing interactions with the customers, initiating, and managing the sales process
  • Develop and nurture partner relationships to maximise commercial success and develop the Form3 brand
  • Drive market communications, sales campaigns and promote company news across social media channels
  • Represent Form3 at industry events
  • Act as primary stakeholder into the Product Business


We are looking for a Swift Customer Success Director with a strong product knowledge and sales background from the Swift payments and/or technology space who has experience selling complex solutions to banks and financial institutions.

  • 10+ years’ experience in Swift Product
  • 5+ years’ Customer Success / Sales / Business Development
  • Strong sales track record, proven history of achieving new business sales goals in Payments/Technology
  • Worked in enterprise product sales, with long and complex sales cycles across multiple stakeholders
  • A good network/market presence within the Banking/Financial Services market
  • Strong networking experience, in particular representing businesses at Events/Speaking panels


  • 30 days annual leave plus Bank Holidays
  • Remote friendly environment
  • Remote working equipment allowance
  • Flexible working arrangements
  • Udemy and educational reimbursements
  • Full details are available on our careers page

Form3 appreciates that we all lead different and often really busy lives. We work remotely 100% of the time and many of us work part time. If you’re interested in hearing what different flexible working arrangements may be available, we’d love to chat.


We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism, and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

Flexible hours

Fully remote