HR Operations Manager

Job Description

ABOUT THE ROLE

Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Group People Operations Manager, to help us achieve this.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

• Manage our People Ops Team which currently includes our Employee Experience, Workplace & IT, Office & Engagement and Payroll & Systems Executives. (4 people currently)
• Ensure the smooth running of People Operations, including HRIS administration, Payroll, onboarding/offboarding and monthly metrics. In delivering this you will be excited to seek and implement constant improvements.
• Ensure strong service delivery within People Ops function and manage the People Ops Budget
• Oversee all Office related activities including socials, remote working, Health & Safety & ensuring our teams have the right equipment to do their best work
• Oversee our People Development programmes including our L&D personal budget, manager toolkit & webinars.
• Proactively streamline processes and systems to improve ways of working and make them more efficient & scalable as our business grows
• Complete compliance audits to ensure we have all relevant employee documents and systems are maintained and accurate
• Support the People Partners and Talent Team with policy/process creation and roll out
• Support with providing data for the team and managers on team engagement, time off, pay & any other ad hoc requests

*Please note that this role is primarily based in our London HQ, E1 (3-4 days per week) plus monthly travel to our Sheffield office (paid). Although of course working remotely/at home 1-2 days a week is fully supported*ABOUT YOU:

The knowledge and skills you’ll need to be successful in this role.

• Experience in people management & leadership (can be a singular member or a team) and you enjoy it!
• Experience in a payroll role before (basic understanding of tax/final payments/benefits such as cycle to work) in a People/HR team.
• You are process driven, you love to create, implement and improve processes and have demonstrable experience of doing so.
• You’ve got an eye for detail and care about getting things done well.
• You have great EQ, and are approachable and a ‘people person’
• Excellent Excel/Google Sheets skills and you love it!

And it would be super great if you have:

• Experience using GSuite
• Completed or are working towards your CIPD, or equivalent
• Experience of working in a scale-up environment and enjoy the challenges that come with it

ABOUT US

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew generation rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.

And we did. Like all high growth companies it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with over 1000 happy customers and exciting new products. We have ambitious plans but with William Reeve at the helm alongside co-founder Tom Mundy and a brilliant team of over 200 talented Goodlordians we are confident we’ll achieve these.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.

And in the last year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:

• 9th in Deloitte’s UK Technology Fast 50
• 20th Great Place to Work in the UK medium-sized businesses
• 11th in the UK for great medium-sized workplaces for tech
• 12th in the UK for great medium-sized workplaces for women
• Excellence in wellbeing for our dedication to goodlordian’s wellbeing
• Verified by Flexa as a Flexified employer

It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.

WHY YOU’LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• Unlimited holiday and flexible time off: we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment.

In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Unfortunately Sponsorship is not available for this role.

Strictly NO Agencies

We reserve the right to close this role if we receive a high volume of suitable applications.

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **