Customer Operations Specialist (Day Shift)
1–2 days/week at home
A little flex time
Job Description
About Currencycloud
Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.
We are an open & collaborative Fintech unicorn that lives and breathes our company values:
Be Human, Better Together and Own it.
About the role…
Responsible for providing day-to-day support and exceptional customer service. Customer Operations Specialists contribute valuable insight and work closely with a range of teams to help identify improvements. This role reports into the Customer Operations Manager.
Customer Operations provides continuous 24/7 support. Some of the team work on a shift pattern, some work business hours. This role is for UK business hours.
The Details...
- Handle phone queries and support tickets
- Troubleshoot technical/operational issues
- Maintain full understanding of our Back Office system
- Escalate serious issues when necessary
- Adjust user configurations
- Assist with the documentation of internal processes
- Assist in product development and improvements
- Cover complaints and crisis management
- Manage trading tasks; cancellations, splits, drawdowns and rolls
- Share client feedback with the Product team and Customer Success Team
- Understand who our clients are and how they interact with us
Skills, Knowledge & Expertise...
- Have an interest in the payments, financial services, technology or FX industry
- Perform well under pressure, with outstanding organisation and ability to prioritise
- Excellent phone manner and writing skills
- Be an inquisitive, fast learner
- A people person who can adapt to character and seniority
- Above all you should be accountable for your own actions and have an ‘own it’ attitude
Company benefits
The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility
First we assess the flexibility options Currencycloud provides and then we anonymously survey a statistically significant proportion of their employees to make sure Currencycloud is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.
We ask the hard questions so you don’t have to.
Working at Currencycloud
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