As an Impact Organisation Manager at Matchable, the ultimate goal of your role is to grow our amazing network of impact organisations and ensure that we always have a great selection of innovative and high impact projects to match with our volunteers. As the first point of call for our non-profit and startup clients, this role is critical to our growth. 🌟
📍 WHEREABOUTS: Flexible - option to work from home, or come into an office!
💰 SALARY: £32,000
🤝 REPORTING TO: Sareeka Linton, Head of Operations
🌎 WHAT WE’RE UP TO AT MATCHABLE
We're a London-based Tech for Good startup disrupting the old school way of employee volunteering. We’ve just raised our pre-seed round so you’ll be joining at a really exciting stage of our growth!
Our approach reimagines volunteering. We match employees with unique skills-based volunteering opportunities at exciting non-profits and startups.
We’ve experienced fantastic traction since launch in 2019 and are currently onboarding some of the UK’s biggest and most innovative companies, with the aim of delivering over £420m of value via 600,000 hours to organisations changing the world over the next 5 years.
We're launching the next version of our platform in Q3 2021 and are excited to be taking Matchable to the next level by scaling our client base, becoming a brand recognised for the quality of our projects, the quality of our service and our game-changing work!
⚒️ THE JOB AND YOUR MISSION
The ultimate goal of your role is to grow our amazing network of impact organisations and ensure that we always have a great selection of innovative and high impact projects to match with our volunteers. As the first point of call for our non-profit and startup clients, this role is critical to our growth.
This role will cover three core areas:
Outreach, onboarding and pipeline management: You will be the person building our impact organisation pipeline - sourcing, curating and selecting our impact organisations, explaining what Matchable does and how we can help them through calls and F2F meetings. You will ensure a smooth onboarding process and be set targets to grow the number of projects submitted each month.
Customer relationship management: You will be the first point of contact for all of our impact organisations and will be the person responsible for making sure their needs are met and they are nurtured in a way that encourages them to submit projects with us. You’ll also be collecting feedback on an ongoing basis, and working closely with the other members of the team to improve our service.
Experimentation and testing new approaches to source projects: You will think strategically about how best to source projects and how to increase volume as we scale. You will work closely with the Client Engagement Lead, Head of Ops and CTO to analyse volunteer and project data to ensure that project supply matches volunteer demand without compromising on our ethos - to provide what our impact organisations need and never create additional work for them.
Generally, you’ll be happy to get stuck into any task and support the other teams when needed, becoming a key part of team Matchable!
We’re growing quickly and we want you to grow with us. If you show your hunger and drive to succeed there will be an opportunity to to progress fast within the company and grow into an Impact Organisation Lead role
Min 2 years experience in a fast-paced environment in a client facing role, this could be tech, consulting or ideally a business development / sales / customer experience role in an early-stage marketplace or B2B startup.
Skilled in identifying new business opportunities and happy initiating conversations.
Demonstrable experience building strong relationships with key stakeholders in a variety of positions and excellent level of customer care.
Experience writing project briefs, pitch documents, sales proposals or similar to translate your client’s needs into Matchable Projects.
Experience and existing networks in the tech for good and social enterprise sectors is a plus.
Demonstrable passion and interest in cause-related issues.
Experience with CRM tools and reporting, particularly in Hubspot a plus.
✊Values-driven- You’re keen to make a difference.
💛 Master communicator - Strong communication skills, both written and verbal.
💨 Organised - You like having a plan for the day, knowing when to follow-up and when to chase.
🧠Lateral thinker- Comfortable with big vision ambition and excited to find new ways to get there.
🎯 Goal-oriented - Are motivated by hitting targets and key metrics.
📊Data-driven - Comfortable reviewing and critically analysing data to identify areas for improvement.
📑Strategic - Able to see how their goals and role fit into the overall company mission and work with others to achieve this.
🚀 Excited to work in a fast paced startup environment and with a tight knit team.
Access to therapists and mental health support through Spill.
Flexible working and results driven. We don’t mind how or where you do your work as long as it gets results.
Monthly Team Socials
Access to a wide range of wellbeing focused benefits through Juno.
Unlimited holiday - we encourage everyone to take a minimum of 25 days.
Volunteering days and access to Matchable, obviously.
Ability to take religious and cultural holidays that suit you. We know not everyone celebrates Christmas!
YOU'VE READ ALL THIS WAY... YOU MAY AS WELL APPLY! 🙌
If this role sounds like you, please send your cover letter and CV without your name, school & university (if you went) to email@example.com
🌎 WE BELIEVE IN EVERYONE
At its core, Matchable is about bringing people together, so Diversity and Inclusion are more than just buzzwords to us. We are building an inclusive culture where everyone is encouraged to bring their authentic selves and feel a sense of belonging. We recognise there is more to be done and are committed to making equality a core part of our business.
A lot of the impact organisations we work with and projects we list are focused on improving diversity and equality - so it wouldn’t be right for us to not prioritise this in our team and culture. We're recruiting based on skills and potential, and we're open to applications from everyone from any background, education level, race, gender, sexuality etc - we believe this is what truly makes you ‘you’, so if you think this is the role for you, don’t hesitate to apply.