Flexa
Made Tech • London, United Kingdom

Lead User Researcher

Employment type:  Full time

1–2 days/week at home

A little flex time

Job Description

Salary: £60,000 - £70,000

Location: London, Remote (3-4 days) and client site. Our mission is simple! We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. At Made Tech, we’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage all people from underrepresented groups to apply for roles with us. Have we caught your interest? Please read on…

As a Lead User Researcher, you'll be joining our growing design community heading up user research with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.

Your role at Made Tech

  • Plan research that informs the design of public services so they are useful, usable and create successful outcomes
  • Do research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
  • Investigate and interpret raw research into findings, so that teams can confidently confirm or challenge their understandings of problems and ideas
  • Involve whole teams in user research, to build their understanding and empathy for people using and running public services
  • Assure the quality of conclusions within their team
  • Show teams by doing, good practice for sharing research and making judgements
  • Take part occasionally in the hiring of designers and researchers
  • Help define Made Tech design principles through delivering good public services
  • Contribute to a design studio culture at Made Tech and client offices

In the application process the following skills will be assessed

  • Demonstrable experience planning user research in teams
  • Making users comfortable to share details about their lives
  • Investigating raw research into insights
  • Involving collabroators in user research
  • Getting involved in team decision making
  • Show teammates and clients good practice for user research
  • Involving yourself in the communities of practice at work

We want our teams and individuals to grow. If you don’t already have the following skills, you will have access to a learning budget, experienced team members and a wider learning and mentoring culture that can help you develop the following...

  • Facilitating workshops with teammates, users and clients
  • Usability testing of prototypes and working software
  • Prototyping ideas in code
  • Mentoring people new to user research
  • Writing blog posts and giving talks
  • How to prioritise work and build a product roadmap

Our Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:✈️ Flexible Holiday🕰️ Flexible Working Hours👶 Flexible Parental Leave👩‍💻 Remote Working🤗 Paid counselling🏖️ Paid anniversary breakMore information can be found hereSalary

Company benefits

Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Unlimited annual leave
🤗 Paid counselling – We offer paid counselling as well as financial and legal advice
🏖️ Paid anniversary break – We celebrate your 3 and 5 year anniversary with us by buying your family a holiday
🗓️ Flexible Working Days – We are flexible to the amount of days you work in a week
👶 Flexible Parental Leave – We provide flexible parental leave options
👩‍💻 Remote Working – We offer part-time remote working for all our staff

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Made Tech provides and then we anonymously survey a statistically significant proportion of their employees to make sure Made Tech is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Made Tech

Company employees

145

Gender diversity (male:female)

68:32

Office locations

London, Manchester, Bristol, Swansea

Funding levels

Self-funded

Hiring Countries

United Kingdom