Senior Product Designer - Trust (UK - Remote)

Job Description

At a glance

Us: Default alive startup of 60+ people. Remote team, mainly based in the UK. YC alumni. Creating a web-based platform for behavioural research. 3x yearly growth, all driven by word-of-mouth.

You: Senior Product Designer who has previously led the design of world-class product launches in a fast-growing company.

The company

At Prolific, we're changing how research on the internet is done. Our co-founders Katia and Phelim started by building a marketplace that connects researchers from both Academia and industry with instant, high quality, global research participants. Now, as a growing team, our bigger vision is to build the most powerful and trusted platform for behavioral research.

We were in Y Combinator's Summer 2019 batch, we've recently closed a $1.4M seed round, over £4M revenue in 2020 all driven by word-of-mouth, we're default alive, and we have very ambitious plans.

The role

We're looking for an experienced Product Designer to lead design in a newly formed, cross-functional team dedicated to finding the most efficient way to keep our data quality top of market. Trust is central to our value proposition and you'll be tasked with a central role in this endeavour. This is a unique opportunity to have a huge impact in keeping us top of the pack in terms of data quality, one of our objectives for 2021.

At Prolific, our fast growth has been almost entirely organic until now. We now have more than 10,000 active researchers and 170,000 active participants using our product, with more than 11 million responses collected during 2020.

We're on a mission to become the most trusted, powerful and accessible platform for research on the internet, and discovering successful growth opportunities will be key to our success.

We care deeply about building an inclusive and diverse team. We offer flexible hours, an open, friendly culture, and meaningful share option allocation. Our team is currently fully remote due to the coronavirus pandemic, with plans to provide flexible co-working spaces when possible.

What you'll do:

• Lead design in a newly-formed Trust Squad. We are the team responsible from keeping bad actors away from our platform. This will involve identifying and solving real user problems, pushing for data quality and researcher & participant trust through the definition and design of our product.
• Work as part of a dedicated, cross-functional team. You'll be responsible for producing the design work in this squad, from interviewing users and mapping their journeys and experiences, through to the final design details and assets.
• Be an expert on our users and advocate for their needs. You'll interact with our passionate users in a variety of ways, running your own research and analysis when required and joining user research sessions organised by others in the team. Your goal will be to deeply understand their needs, pain points and 'aha' moments, ensuring everything we do solves significant user problems.
• Use data to inform decisions. Whether utilising quantitative user behaviour and survey data, or taking qualitative insights from user testing and interviews, you'll make informed decisions through the rapid testing of innovative solutions.
• Collaborate with other designers in all areas of our business. You'll work closely with our senior leadership team, product managers, designers, developers, data analysts and user researchers, ensuring they are deeply involved throughout the whole process.
• Contribute to the creation of our design system. We're a relatively new team but recognise the importance and increased quality and pace that a design system brings, and you will contribute to this alongside the rest of our design team.

You should apply if:

• You've previously led the design of world-class products as part of a cross-functional team in a fast-growing business.
• You understand that being a great product designer is about solving real user problems and needs in elegant, often simple ways. You make well-reasoned tradeoffs while advocating for the user at all time.
• You care deeply about building accessible products which provide a delightful experience to users from a diverse range of backgrounds and cultures.
• You're experienced and confident with a full range of design skills, covering the end-to-end design process from initial discovery through to launch and continued optimisation of a product.
• You feel comfortable working at both a detailed and high-level, often in areas of uncertainty where continuous product discovery is essential.
• You possess humility, optimism, and a desire to learn and grow fast.

This isn't for you if:

• You haven't worked as part of an in-house product team to build and launch a user-facing product or feature before. We know there are many great designers in agencies and consultancies, but due to the seniority of this role, we require strong experience embedded as a key member of a product development team.
• You need the structure of established processes. We're building a brand new team and learning as we go, both from industry experts through our networks, but also through trial and error. As such, it's essential you have a proven track record of working in an uncertain environment.
• You are looking for a mostly hand-off role leading other designers. While people management may be a requirement as we grow and hire more junior designers, at this stage we are looking for a strong individual contributor to join the team and own a full range of design tasks.
• You don't recognise trade-offs are the bread and butter of building products or if you expect to design something and then simply hand it over to developers for implementation. That's not how we work. We collaborate to find the sweet spot of investment and impact of our decisions.