Flexa
Infogrid • London

Customer Success Manager

Employment type:  Full time
Salary:  Competitive Salary

3–4 days/week at home

A little flex time

Job Description

Infogrid is helping protect the planet and improve the lives of billions of people by making every building a smart building.

Our goal is to be the global provider for connected devices in smart buildings. We already handle millions of events every day from tens of thousands of sensors and we’d like you to help us scale that by an order of magnitude over the coming months.

Sustainability is at our heart; buildings account for 39% of global carbon emissions and we’re creating real solutions to impact this!

We are still early in our journey but have already achieved a lot; we raised a successful series A funding round, grew 5x in employee numbers within 12 months, and voted one of the top 10 most flexible places to work.

The role:

As Infogrid grows we need to offer our customers great support as part of the core product. Our customers range from small housing associations to some of the largest corporations globally, and their ability to gain insight into their buildings by using our sensors is key to helping them run efficient systems and reduce their environmental impact.

This role will be one of the first people in Customer Success, meaning that you would be a big part of establishing our Customer Success function and involved in defining the Infogrid best practice. It also means that you will be involved in everything post-sales (Onboarding, Installations, Support, Reporting, Renewals). You will be a strategic advisor to customers, helping them achieve their business outcomes

You will be the true Customer evangelist, as comfortable in front of customers as you are in data and processes.

What we think you would need to be successful

  • A passion for working with people (customers)
  • Self-starter with minimum 3+ years experience in customer success or account management with grit, determination and a growth mind-set
  • Comfortable working with customers through renewals, upsells, and account management needs
  • Interested in tech and not afraid to get stuck into our hardware
  • Experience working in a B2B environment (ideally enterprise)Experience working in a fast-growing startup environment would be ideal
  • Good organisation skills - need to coordinate installations and onboarding
  • Process improvement mindset - how can you make tomorrow better than today?

Company benefits

Work from anywhere scheme
26 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Teambuilding days
Teambuilding holidays

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Infogrid provides and then we anonymously survey a statistically significant proportion of their employees to make sure Infogrid is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Infogrid

Company employees

300

Gender diversity (male:female)

76:34

Office locations

London, Tallinn, Remote (USA, EMEA, APAC)

Funding levels

$16m

Hiring Countries

France
Germany
Ireland
Netherlands
Spain
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2023
3rd – AI & VR

3rd – AI & VR

Industry awards 2022