Flexa
FitXR • Remote, United Kingdom

VP of Community

Employment type:  Full time

1–2 days/week at home

A little flex time

Job Description

We believe in a future where exercise everywhere - whether that is the gym, the park or at home - is enhanced through engaging technology that extends your reality.

To achieve this vision we are first building the world’s first virtual gym. We started life in a garden shed in Woking. Today, we’re known as the team behind the award-winning VR App FitXR, one of the top-selling games on the Oculus and Steam stores. We have big plans for the future, and our growing team of developers, marketers and fitness gurus are working to create some truly iconic games to show that staying fit and having fun are not mutually exclusive.

We’re looking for an experienced leader to oversee our customer experience lifecycle. You will be responsible for driving a highly engaged community and delivering exceptional customer experience to FitXR members. As the owner for our member lifecycle, from sign up, support through to community management you will drive innovation and alignment with our overall company mission.

Reporting to the CEO, you will form part of the senior management team and drive cross functional efforts to enhance community and customer centricity at FitXR.

Responsibilities

  • Build long term strategies on how customer experience happens at FitXR.
  • Build a highly engaged community to ensure long retention of our members, and to drive word of mouth and acquisition via referral.
  • Oversee and manage a direct team of six (and growing) - Social Media, Community and Customer Support (aka Experience).

Requirements

  • Demonstrable knowledge of building communities, social strategy and experiences for high growth direct to consumer brands.
  • Experience of setting up & delivering best-in class customer support
  • Global community management
  • Passion for fitness, movement and accessibility

Desired Skills and Experience

  • Experience of working in a membership or subscription model would be highly advantageous
  • Knowledge of a fast paced, growth company would be highly beneficial

What you’ll be measured on

  • Retention and engagement of our community
  • Membership acquisition via word of mouth and referral
  • Member Experience KPIS such as CSAT and quality, responsiveness

Our principles of play

  • Commitment - We are joined in our mission and support and motivate each other to achieve great things.
  • Independence - We’ll leave it up to you to use your own judgment and do your job the way you know best.
  • Open Mindedness - We continually question the status quo
  • Communication - Effective communication is crucial to our success
  • Respect - We listen to and learn from each other, and recognise how our own beliefs and actions affect the wider team.

Benefits

🧘‍♂️ Flexible hours 40-hour working week (core working hours typically 10-4.30)

💴 six-monthly pay reviews (end of year or mid year depending on start date)

💻 brand new equipment and VR headset

⛑ Private Health insurance

🧳 Unlimited leave policy, the average FiXR takes 35 days

🚴 Annual travel pass & Cycle to work scheme

📚 Learning budget - £800 per annum

🧘‍♂️ Wellness budget - £600 per annum

🏖 Bi-annual offsite and regular get-togethers

😀 A great team of talented individuals who love what we do

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Work from anywhere scheme
Unlimited annual leave
Work from home allowance
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Fertility treatment leave
Pregnancy loss leave
Carer’s leave
Shared parental leave
Pension match/increase
Share options
Personal development budgets
Hackathons
Skilled worker visas
Employee assistance programme
Company wide holidays/offsites
Teambuilding days
L&D budget
Time off in-lieu
Wellbeing allowance
Mental health days
Enhanced sick pay
Duvet days
Compassionate leave
Co-working space allowance
Stock options
Wellness budget (£600 p/a) to spend on anything relating to health and wellbeing (yoga, weights, gym memberships or online subscriptions)
Learning budget (£800 per annum) to all employees upon starting, powered by Learnerbly you can spend on training courses, reading material and online content.
Private medical cover (UK- Vitality, Spain - Axa and US - Empire Blue)

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options FitXR provides and then we anonymously survey a statistically significant proportion of their employees to make sure FitXR is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at FitXR

Company employees

80

Gender diversity (male:female:non-binary)

57:40:3

Office locations

Remote-first

Funding levels

$8.8m

Hiring Countries

Spain
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
DeepTech, Data & AI

DeepTech, Data & AI

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – AI & VR

2nd – AI & VR

Industry awards 2022