At 11:FS we are looking for an Account Engagement Exec to join us. As a member of the growing 11:FS engagement team, you will take advantage of the wave of positive momentum created by our significant new business efforts that target strategic/enterprise level prospects across global markets. Our focus is to retain our 11:FS Pulse clients from various verticals.
At 11:FS we see ourselves as the challenger team dedicated to helping banks and FS players transform themselves and the industry we love. For us this means rethinking what it takes to operate in financial services top to bottom to help our partners build and launch next generation digital propositions around the globe.
We truly live our values at 11:FS, and they are critical to your entire journey here. We are looking for our new colleagues to add to our culture, and this is as important as pure technical fit. As part of your interview process we’ll deep dive in our values and your beliefs. Everyone at 11:FS fits our 4 core values: Team, Attitude, Communication and Impact, and this remains at the core of our growth.
Pulse is our next-generation competitor analysis platform. Used by many of the world’s leading banks and fintechs, Pulse is currently a searchable video library of thousands of user journeys and insights. It is used by product managers, researchers, and UX people who are designing many of the best financial products in the world.
We are accelerating development to provide a better, broader experience for our users, and scale up our team to match.
Scope and Impact
As a member of the growing 11:FS engagement team, you will take advantage of the wave of positive momentum created by our significant new business efforts that target strategic/enterprise level prospects across global markets. Our focus is to retain our 11:FS Pulse clients from the verticals below:
- Incumbent and challenger banks
- Fintech providers
- Broader technology providers
- B2B service providers
What will you be doing?
Administer SME client accounts day to day, including being the primary point of contact and handling requests for content and seat changes.
Onboard new SME clients and help client users get the most of the platform.
Run Pulse demo’s to new SME clients as part of the onboarding process.
Support the sales team with 24-hour trials and PoCs (3-week proof of concept trials).
Manage ongoing SME client relationships, from the smaller accounts (startups, fintechs & SMESs), at a basic level, including regular account reviews, briefings on industry trends, communicating product updates, etc (with the support of events/research colleagues).
Gather usage and engagement data - presented in a digestible format, as and when required by the team.
Support the Engagement Manager for responding to and resolving ad-hoc customer issues with the product team.
Gather customer feedback and insights to share with the product and marketing team.
Start to identify opportunities for Pulse to expand to serve users in different client functions/types.
Support with the engagement metrics for key accounts and work with the Growth Lead on optimising these.
Develop a nuanced understanding of the financial services industry, with particular focus on trends and fintech innovations.
Ideally, degree qualified or equivalent.
Proven ‘friendly yet professional’ with customer service skills.
Demonstrable evidence of track record of success working frontline with clients and/or customers.
Passion for working with emerging technologies and a desire to deeply understand and demonstrate value for prospects gained from a positive working relationship with 11FS.
Excellent communication (written and verbal), interpersonal and presentation skills.
Exemplary and highly driven work ethic.
Able to function independently, as well as collaboratively with 11:FS team members.
Passion, confidence and ambition to fundamentally transform the way in which prospects change the fabric of their services to realise exceptional outcomes and results.
Unfortunately we are unable to sponsor Visas at this time, but please do check back in with us in the future.
11:FS does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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