Operations Manager (12 month FTC)

Flexible hours
1-2 days at home per week

Reporting into our Senior Operations Manager the Operations Manager drives performance of our 3PL, and work collaboratively across the Browns business to identify and remedy important factors affecting the efficiency of our supply chain, ensuring the operation is scalable.

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

LONDON

Our London office is located in Old Street, London's tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product. Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.

THE ROLE

Reporting into our Senior Operations Manager the Operations Manager drives performance of our 3PL, and work collaboratively across the Browns business to identify and remedy important factors affecting the efficiency of our supply chain, ensuring the operation is scalable.

WHAT YOU'LL DO

  • Contract management on a daily basis of our 3PL, ensuring targets are met.
  • Partner with functions across the business including merchandising, buying, web operations, transport, warehouse, retail and finances, to encourage a culture of accountability to identify blockers and find solutions to improve supply chain efficiency.
  • Report indicator's including traffic, speed of sending, negative stock, order cancellations, stock loss, and non-compliant activities, sharing this information internally and with our 3PL
  • Ensure our 3PL are capturing relevant performance data relating supplier delivery productivity in all areas of the warehouse operation, identifying any inefficiencies and proposing remedies.
  • Monitor 3PL activity on a daily basis to flag and escalate any technology integration factors affecting the service for our customers.
  • Work with the buying and merchandising functions on forward planning and capacities, sharing information with our 3PL to prepare for a capable operation.
  • Important liaison for our concession partners, forging the relationships to understand brand requirements, forward plan for volumes, and brief our 3PL sharing as much information as possible to prepare to meet targets.
  • Run Browns Vendor Score Card every quarter, realising factors affecting supply chain performance and partnering across the Browns business and our 3PL to implement strategies, educating your team and encouraging adoption of changes implemented.
  • Work with the Product & Tech Team to implement efficient processes and prepare the business for change through system integrations.
  • Organise and oversee full annual stock take in all business locations.

WHO YOU ARE

  • Experience in Operations and Supply Chain, preferably in a multi-channel environment.
  • Experience with warehouse operations; previous warehouse experience advantageous.
  • Numerical skills; comfortable manipulating and interpreting data sets and communicating insights and actions to your team in a meaningful way.
  • Commitment to achieve first class work every time.
  • Comfortable to learn new systems and be an ambassador for change.
  • Advanced Excel skills (can maintain complex spreadsheets).

REWARDS & BENEFITS

  • FARFETCH Equity plan and annual discretionary bonus
  • Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
  • Critical Illness Insurance and Life Assurance
  • Access to Unmind: an independent and completely confidential digital mental health platform
  • Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We’re here to change the way you work

You’ll have your own reasons for wanting flexibility. We have ours too.

FARFETCH
Fashion
Luxury
E-commerce
Flexible hours
More than 2 days at home per week