Operations Coordinator (12 month FTC based in Daventry)

Flexible hours
1-2 days at home per week

We are looking for an organised and enthusiastic Operations Coordinator who will act as a liaison between our 3rd party warehouse and the wider operations department. The ideal candidate will be a strong communicator, comfortable with reporting on key results and operational drivers and someone who is looking for a challenge within a fast paced work environment.

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

LONDON

Our London office is located in Old Street, London's tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product. Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.

THE ROLE

Reporting to the Senior Operations Manager, this position is based in our warehouse in Daventry and is responsible for ensuring an organised and strong operation. The Operations Coordinator will help communication between our 3rd party warehouse and the wider operations department.

WHAT YOU'LL DO

  • Manage all reporting between Clipper (our external logistics provider) and F x FF
  • Ensure daily priorities are carried out following F x FF's requirements
  • Monitor Clipper SLA's and KPIs
  • Responsible for onsite SOX compliance and stock accuracy, being a liaison between the warehouse teams and the finance department/external auditors
  • Communicate with Stock team on internal & external stock takes and stock queries
  • Ensure compliance between Cegid and Priam
  • Communicate with external partners & commercial teams within Farfetch

WHO YOU ARE

  • You have excellent organisational skills
  • Previous experience in a warehouse environment
  • You are comfortable communicating with many partners, via email and on calls
  • You are detail oriented and take ownership of tasks from start to finish
  • You are comfortable interpreting and manipulating data related to stockholding

REWARDS & BENEFITS

  • FARFETCH Equity plan and annual discretionary bonus
  • Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
  • Critical Illness Insurance and Life Assurance
  • Access to Unmind: an independent and completely confidential digital mental health platform
  • Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

WHAT YOU'LL DO

  • Manage all reporting between Clipper (our external logistics provider) and F x FF
  • Ensure daily priorities are carried out following F x FF's requirements
  • Monitor Clipper SLA's and KPIs
  • Responsible for onsite SOX compliance and stock accuracy, being a liaison between the warehouse teams and the finance department/external auditors
  • Communicate with Stock team on internal & external stock takes and stock queries
  • Ensure compliance between Cegid and Priam
  • Communicate with external partners & commercial teams within Farfetch

WHO YOU ARE

  • You have excellent organisational skills
  • Previous experience in a warehouse environment
  • You are comfortable communicating with many partners, via email and on calls
  • You are detail oriented and take ownership of tasks from start to finish
  • You are comfortable interpreting and manipulating data related to stockholding

REWARDS & BENEFITS

  • FARFETCH Equity plan and annual discretionary bonus
  • Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
  • Critical Illness Insurance and Life Assurance
  • Access to Unmind: an independent and completely confidential digital mental health platform
  • Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We’re here to change the way you work

You’ll have your own reasons for wanting flexibility. We have ours too.

FARFETCH
Fashion
Luxury
E-commerce
Flexible hours
More than 2 days at home per week