Director of Product - 12 Month Fixed Term

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRODUCT

We're the customer experts and advocates. Our teams work on the end-to-end product lifecycle; from understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury shoppers, sellers and service providers. We set our Product vision and achieve our strategy in close partnership with teams across the business.

LONDON

Our London office is located in Old Street, London's tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product. Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.

THE ROLE

We are looking for an experienced Product Director to join us on a 12 month Fixed Term Contract. You will lead our Inspiration, Discovery and Engagement customer domains. We need a leader with experience managing a large team of experts. Someone able to oversee and implement strategies, providing guidance to team members and pushing for maximum customer satisfaction and value. We need someone who can establish relationships with Business Partners and experts across different domains to balance and maximise the prioritisation of customer and commercial needs.

WHAT YOU'LL DO

• Create vision for contribution to overall Consumer Product metrics and agreement to Customer Metrics
• Oversee the Customer Journey Strategy
• Champion for leading product development that creates maximum value for our customers
• Partner with Customer Research and Design leadership to oversee and identify future opportunities
• Oversee ideation priorities and areas of focus
• Empower team to steer data-driven decisions based on multiple and complex interdependent factors

WHO YOU ARE

• A product leader with experience guiding research, design and product development which provides customer and commercial value
• Experience with the customer needs and motivations for Global fashion and luxury consumers
• Solid demonstrations of successful partnerships with Brand, Commercial, Creative and Marketing teams to bring commercial and customer opportunities from concept to reality
• Experience creating experiences with results in driving customer engagement and customers returning again and again
• Experience partnering with Engineering teams, applying data, new technologies and research to power personalised customer experiences

REWARDS & BENEFITS

• FARFETCH Equity plan and annual discretionary bonus
• Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
• Critical Illness Insurance and Life Assurance
• Access to Unmind: an independent and completely confidential digital mental health platform
• Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.