Customer Operations Analyst (Payments)

Flexible hours
Various work from home options

Our awesome Operations Team is lead by our amazing Operations Lead and is split between Customer Operations and Product Operations, both teams work hard to create and deliver beautiful experiences for customers. We are a small team now, but with great experience, connections and big ambitions!


  • Building and evolving strong relationships with our customers
  • Responsible for live customer communications – working with internal stakeholders to resolve and implement solutions/responses
  • Develop, implement and update internal and external facing processes
  • Close collaboration with our Customer Success and Implementation team
  • Ongoing training and exposure to internal and payment scheme processes
  • Continuous improvement - are Form3's processes fit for purpose? Are our systems/products delivering as they should?
  • Incident management (on call requirement)


We're looking for an energetic, switched-on and organised individual with a passion for innovation to join our team as an Customer Operations Analyst. We'd ideally like candidates to have 1 or 2 years experience within the payments or financial services sectors, preferably working for a FinTech start-up. However, here at Form3 we value enthusiasm, commitment and drive above all else so if you have come from a different background but have a genuine interest in FinTech and experience of working within operations along with an eye for detail and well-rounded communication skills then we would still be interested in hearing from you.


  • 30 days annual leave plus Bank Holidays
  • Remote friendly environment
  • Flexible working arrangements
  • Udemy and educational reimbursements
  • Full details are available on our careers page


We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

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We’re here to change the way you work

You’ll have your own reasons for wanting flexibility. We have ours too.

Flexible hours
Fully remote