Community Manager

Competitive Salary

Flexible hours
1-2 days at home per week
Employment type
Full time

Farfetch is looking for a leader to join our social media team and help us engage meaningfully and consistently with our global audience of 4.7M.

Job details

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

 

We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All. 

Marketing

We’re a diverse team of Marketing professionals, spanning artistic and scientific expertise. We’re driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test and learn culture and collaborative style. All for the love of fashion.

London

Our London office is located in Old Street, London’s tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!

THE ROLE

Farfetch is looking for a leader to join our social media team and help us engage meaningfully and consistently with our global audience of 4.7M.

 

As Community Manager, you will act as the Farfetch connection between our unique community of customers, boutiques, creators and influencers through our organic social media channels. A natural conversation starter, you’ll join in with prospective customers via comments and DMs, connect with our current audiences and maintain relationships with our vast influencer network. 

Reporting into the Senior Social Media Manager, a key focus for this role will be implementing our Instagram and YouTube engagement strategies. This is a truly cross-functional role, working closely with the Influencer team, the Customer Service team, plus Comms and Editorial to put our Community first in everything we do. 

WHO YOU ARE

  • Responsible for building and managing 1:1 relationships with our community using DMs and comments across our core social media channels. 
  • Develop and implement cross-channel engagement.
  • Maintain regular engagement with our influencer network.
  • Work closely with the Social Media Editor to identify content opportunities based on social listening data.
  • Monitoring sentiment for the brand across social channels.
  • Generate new content ideas based on trends in comments.
  • Oversee customer service communications on Farfetch social platforms and work closely with the CS team. 

WHAT YOU'LL DO

  • Social (media) butterfly with a deep understanding of many social media platforms including but not limited to Instagram, Facebook, Twitter and YouTube.  
  • Thoughtful, empathetic person who finds it easy to connect with others
  • A leader (management experience a plus)
  • Skilled writer and grammar enthusiast who is able to quickly grasp brand tone of voice
  • Social channel management or influencer marketing experience ideal, but not required.  
  • Ability to work in a fast-paced environment, handling multiple projects in an organised but flexible manner & prioritizing when necessary
  • A team player with good problem-solving skills 
  • A detail-oriented individual.

Are you interested?

Want to get in touch? Contact us


About the company

F
Farfetch

Shop the World

211 Old Street
London
London
UK
EC1V 9NR

https://www.farfetch.com/uk