Implementation Engineer

Flexible hours
Fully remote

An Implementation Engineer at Banked works with our largest and most complex customers to design and develop advanced payments infrastructure. They are experienced engineers with a strong background developing integrations, consulting with customers to understand their objectives, and leveraging technology to drive business value.

You'll be Banked's first full-time Implementation Engineer, working alongside our CTO and leadership team to drive impact with our customers.

About Banked

Banked intends to create the next global payments network. We believe credit and debit cards were created for a world that no longer exists, and technology will enable us to create a new, living payments network. We believe that the core purpose of a payment network is to enable sales and conversion, not to just move money and we're doing that with data in a way no one has seen before.

We're very fortunate that COVID has meant growth in our business. As more transactions move online and as merchants focus more on improving margins our innovative, fundamentally different model for a payment network is gaining more and more traction.

We've always enabled remote working as a company, and COVID has given us the opportunity to embrace that even more; our team is now 100% distributed, and we believe it's the right way for us to continue to scale our mission.

About the role and the team

We're looking for someone who shares our vision, who identifies with our desire to reinvent payments and will help guide us through our growth to directly compete with Visa and Mastercard.

You'll participate in the direction of the company and products, you'll be part of small team where everyone has a voice.

Banked is looking for a solution engineer to manage new implementations or enhancements of our quickly growing portfolio of merchants.Experience in a technology driven company is a definite plus.

A Implementation Engineer at Banked works with our largest and most complex customers to design and develop advanced payments infrastructure. They are experienced engineers with a strong background developing integrations, consulting with customers to understand their objectives, and leveraging technology to drive business value.

You'll be Banked's first full-time Implementation Engineer, working alongside our CTO and leadership team to drive impact with our customers.

We don't expect people to be experts with all of the technology we use or to immediately be able to pickup all the tasks we might ask of them. We want to build an environment where people can learn and grow openly, where failure is accepted as a part of learning and there's enough to support to help people be successful.

What you'll do day-to-day

  • Integration design: serve as the technical consultant for our merchants during their integration with Banked, ensuring the technical integrity and quality of their deployment
  • Project management: work closely with the merchant and the various Banked teams to guarantee high quality delivery alongside Customer Success
  • Consultation: consult with our merchants on how to optimise payments using Banked. For example, helping them optimise for conversion rate
  • Relationships: own and drive relationships with external technical audiences of all kinds — from engineers to CTOs — to understand business objectives and translate requirements into solutions
  • Build: build proof of concepts, developer tools, client libraries, documentation and reference integrations to continuously improve the developer experience
  • Feedback: provide structured feedback and insights to Banked’s product and engineering teams

You may be a good fit if you have

  • Experienced working in the onboarding lifecycle and driving outcomes in a customer-facing environment working in a similar customer-facing role (e.g. solutions architect or partner engineer)
  • Interested in solving open ended business problems with a combination of technology and creative thinking
  • Experience as an engineer, with a background building web or mobile applications
  • Experienced in full stack development and software architecture patterns, able to understand how a wide variety of technologies and systems interact with each other
  • A great communicator, comfortable explaining complex concepts to both technical and non-technical audiences

Any combination of the following would make your application stand out

  • Has experience integrating other RESTful APIs into web applications
  • Experience writing code in some of Banked’s primary languages (Ruby, Go, JavaScript) and enjoys learning new programming languages and technologies
  • Has experience engaging deeply with developer communities
  • Has a background in working in regulated environments or payments

The interview process

The interview process will focus on three areas: your experience building products and taking on technical challenges; your technical skills; and how you'll fit in culturally with the rest of the team.

We want to take your time seriously, and use as little of it as possible to make our decision. We will also commit to giving you constructive, meaningful feedback whether we decide to move forward together or not.

All interviews will take place remotely, via Zoom.

Your interview will be broken down into three stages, scheduled separately and with feedback after each:

  • A 30 minute interview with our CTO, where we'll tell you about the role, understand your experience and whether there's a good fit to move forward
  • A 90-minute interview, where you'll spend 30 minutes talking to our VP Engineering about your experience and background; then a further 60 minutes talking to our CTO and a senior engineer on the team where we'll ask you to talk us through, in detail, your experiences working with customers and how you helped solve their problems with technology.
  • A second, 90 minute interview, where you'll talk to our Head of Operations for 45 minutes about your previous experience, what you want to achieve with your career and how Banked can help you achieve it. You'll then spend the final 45 minutes with our CRO Tim Renew, where he'll talk to you about your experience supporting Customer Success and/or Sales teams

After this point we should have enough information to make you an offer, should it be appropriate.

You'll be given the chance to ask questions at all of these stages, and we would encourage you to do so. After each of the three stages you'll be given structured feedback and should we choose not to progress you'll be offered the chance to talk with our CTO to understand our decision.

We’re here to change the way you work

You’ll have your own reasons for wanting flexibility. We have ours too.

Banked
Fintech
Start-up
Payments
Flexible hours
Fully remote