Account Technician

Job Description

JOB PURPOSE/ROLE

At AGCS our account technicians support the business by capturing and processing policy information; from submissions through to billing and collection. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.

Based in London and reporting to the Team Leader of Operations Region Europe, your primary responsibility will be to provide an efficient administrative and processing service to Underwriting, Accounts, Claims, Credit Control and our Brokers/Clients. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentation, slips, underwriting files and accounts.

KEY RESPONSIBILITIES

In this role you will…

• Be responsible for accounts of low, medium and high complexity
• Coordinate with Underwriting to address questions and issues regarding cover and wording. Authorization in line with assigned limits
• Use relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Prepare regular reports
• Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers in a timely and accurate manner
• Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts and Brokers, attending relevant meetings, as required
• Monitor maintenance and follow-up of all accounts, according to the respective level of responsibility and escalate any issues as required
• Carry out risk checks according to the compliance procedure

KEY REQUIREMENTS/SKILLS/EXPERIENCE

• You have ideally completed a recognized insurance qualification
• You have 1 – 2 years’ experience of policy administration in the insurance sector
• You have 1 – 2 years’ administrative experience in a Corporate environment
• Good knowledge of Microsoft Office applications, particularly Excel
• Data-driven and innovation-minded, you are able to implement new digital ways of working
• Experience with Insurance front-office systems appreciated
• You have an understanding of relevant products, wordings, terms and conditions and the policy administration life cycle
• You pay attention to detail
• You work well in a team and remain calm under pressure

ADDITIONAL INFORMATION

At Allianz Global Corporate & Specialty (AGCS) we offer the opportunity to work in a dynamic environment with global challenges at the world’s leading P&C insurer.

Did you know Allianz insures more than half of the Fortune Global 500® companies, or that AGCS insures major movie productions, cyber security threats, and that we are the leading specialist in satellite and space insurance?

We have offices in 29 countries and with our extensive Allianz and partner network we help customers in more than 160 countries worldwide.

At AGCS UK we are not only impressive for our clients, but also for our employees as we offer the following generous benefits:

-Flexible buy/sell holiday options
-Bupa private medical insurance
-Generous pension contributions
-Enhanced paid maternity, paternity, shared parental leave
-Sabbaticals
-Flexible working options
-Subsidized on-site massages
-Employee stock purchase plan for Allianz shares
-Education / study sponsorship
-Global mobility within AGCS and the wider Allianz Group

…and many more individual flexible benefits to choose from. We pride ourselves on our approach to wellbeing and provide regular seminars, activities, and events devoted towards the overall health of our employees.

We are looking for talented individuals who are passionate about what they do – come and find out why AGCS is the place for you!